Return & Refund

At our store, customers are our top priority, and we're dedicated to delivering exceptional ACE-level service.

Return and Exchange Policy

1. Timeframe for Returns and Exchanges

You can request a return or exchange within 7 days from the date of delivery. In cases of product defects, this period is extended to 30 days.

2. Conditions for Returns and Exchanges

  • The product must be in its original state, with all tags still attached and intact.
  • It should not have been laundered, modified, or utilized in any manner.

3. How to Initiate the Process

Reach out to our customer support via these two avenues:

  1. Tap on the chat icon located at the bottom right of our website.
  2. Send an email to our support team at service@retrorobe.com.
Be sure to include your order number, the specific items you wish to return, and the reason for the refund. If applicable, attaching clear images of any product issues will expedite our understanding of your concern. We assure you a response within 24 hours.

4. Refunds and Exchanges

  • Upon receipt and verification of the returned item's eligibility, we'll promptly process the refund or exchange within a reasonable time.
  • Refunds will be credited back to the original payment method used for the purchase.

In instances where the refund surpasses the permissible timeframe for certain payment methods like PayPal and credit cards (for example, PayPal allows refunds within 180 days), the refund will be granted in the form of a store coupon.

Based on the specific circumstances of each order, we will determine whether a return is necessary after communicating with our customers. If a return is required, we have return addresses in the United States.

Return Reason

Return Warranty

Refund Amount

Return Postage Responsible Owner

Item Issue
（Photo/Proof is Required）

30 Days from the delivery

Full Refund =
item price + shipping fee

Not all cases require you to return the goods. 
If a return is necessary,we will cover the return shipping cost.

Customer Personal Reason

7 Days from the Delivery

Item price only
(exclusive the shipping fee)

Customer needs to pay for the return postage.